PART I – INTRODUCTION, DEFINITIONS & SCOPE

1. INTRODUCTION

Welcome to the LAVO family.

We sincerely thank you for choosing a LAVO Digital Lock as your trusted security solution. Every LAVO product is designed and manufactured with the objective of providing advanced security, intelligent access control, modern aesthetics and dependable performance for residential and commercial applications. Before installing or using your LAVO Digital Lock, we strongly recommend that you carefully read this Installation Policy, Limited Warranty and Terms & Conditions document in its entirety.

This document constitutes the complete agreement governing the installation, operation, warranty, servicing, repair, replacement and support of all genuine LAVO Digital Lock products sold within the Republic of India. It outlines the rights, responsibilities, limitations and obligations applicable to both LAVO and the original purchaser. By purchasing, installing or using any LAVO Digital Lock, the customer acknowledges that they have read, understood and voluntarily accepted all terms, conditions and limitations contained herein.

LAVO continuously strives to improve its products through technological innovation, engineering advancements and software enhancements. Accordingly, product specifications, features, firmware, accessories, packaging, documentation and service procedures may be modified from time to time without prior notice. Such modifications shall not create any obligation upon LAVO to upgrade, replace or modify products previously sold unless expressly required under this Limited Warranty.

Nothing contained in this document shall be interpreted as extending any warranty or representation beyond those expressly stated herein. Except as specifically provided in this document, no dealer, distributor, retailer, installer, service technician or third party shall have the authority to modify, extend or alter the terms of this Limited Warranty on behalf of LAVO.

2. APPLICABILITY

These Terms and Conditions shall apply exclusively to genuine LAVO Digital Lock products purchased through Authorized Dealers, Authorized Distributors, Official Retail Partners, Approved Builders, Official E-commerce Partners or the Official LAVO Website within the territorial jurisdiction of India.

Products purchased through unauthorized sellers, parallel importers, grey-market suppliers, second-hand marketplaces, auction platforms or any sales channel not expressly recognized by LAVO shall not qualify for warranty benefits, complimentary installation or after-sales support under this policy.

Unless otherwise agreed in writing by LAVO, this warranty shall remain valid only within India. Products permanently relocated or exported outside India may not be eligible for warranty services, replacement components or on-site technical support.

3. ACCEPTANCE OF TERMS

The purchase, installation, registration or use of any LAVO Digital Lock shall constitute unconditional acceptance of these Terms and Conditions.

Where the product is purchased by one person and installed or used by another person, organization, tenant, builder or institution, the original purchaser shall remain responsible for communicating the contents of this document to every user of the product.

If any customer disagrees with any provision contained in this document, the product should not be installed or used. Installation or use of the product shall be deemed conclusive evidence that these Terms and Conditions have been accepted in full.

4. DEFINITIONS

For the purpose of this document, the following expressions shall have the meanings assigned to them below unless the context otherwise requires.

4.1 Company

"LAVO", "Company", "We", "Us" or "Our" shall collectively refer to LAVO Digital Locks and its authorized representatives responsible for manufacturing, importing, distributing, servicing and supporting LAVO products within India.

4.2 Customer

"Customer" shall mean the original purchaser of a genuine LAVO Digital Lock whose name appears on the purchase invoice issued by an Authorized Dealer or Official Sales Channel.

Unless otherwise approved by LAVO in writing, warranty benefits shall remain available only to the original purchaser and shall not automatically transfer upon resale, gifting, lease or transfer of ownership.

4.3 Product

"Product" shall mean the complete LAVO Digital Lock assembly including all electronic components, mechanical components, accessories and standard items supplied inside the original retail package.

4.4 Installation Date

"Installation Date" shall mean the date on which the product is installed and commissioned by an Authorized LAVO Service Technician or an installation partner approved by LAVO. Unless specifically stated otherwise, all warranty periods shall commence from this date.

4.5 Manufacturing Defect

A "Manufacturing Defect" shall mean a defect in material, workmanship or assembly that exists at the time of manufacture and results in failure of the product during normal and intended use. Normal wear and tear, accidental damage, cosmetic deterioration, misuse, environmental damage or improper installation shall not be regarded as manufacturing defects.

4.6 Authorized Dealer

An "Authorized Dealer" shall mean any distributor, retailer, builder, system integrator or online sales partner officially appointed by LAVO to sell genuine LAVO Digital Lock products.

4.7 Authorized Service Technician

An "Authorized Service Technician" shall mean an individual or organization formally appointed, trained and certified by LAVO to carry out installation, inspection, maintenance, diagnosis, repair or replacement of LAVO Digital Locks.

4.8 Service Visit

A "Service Visit" shall mean any visit undertaken by an Authorized LAVO Technician for installation, inspection, diagnosis, repair, maintenance, replacement, demonstration, relocation or any other service requested by the customer.

4.9 Smart Features

"Smart Features" shall include, where applicable, fingerprint recognition, PIN access, RFID card authentication, Bluetooth communication, Wi-Fi connectivity, mobile application control, remote unlocking, OTP generation, firmware updates, cloud services, voice assistant integration and all related digital functionalities provided by LAVO.

4.10 Accessories

"Accessories" shall include all standard items supplied along with the Digital Lock that are not integral mechanical or electronic components of the locking system, including but not limited to RFID cards, mechanical emergency keys, mounting hardware, strike plates, installation templates, user manuals and any other items supplied within the original product packaging.

4.11 Consumables

"Consumables" shall mean items expected to require periodic replacement during the normal life of the product, including batteries and any other items specifically identified by LAVO as consumable in nature. Consumables are excluded from warranty coverage unless expressly stated otherwise.

4.12 Access Credentials

"Access Credentials" shall include administrator passwords, user PIN codes, registered fingerprints, RFID cards, NFC cards, Bluetooth credentials, mobile application accounts, temporary passwords, emergency mechanical keys and any other authentication method used to gain access to the Digital Lock. The customer shall remain solely responsible for safeguarding all access credentials after installation.

5. PRODUCT REGISTRATION

Customers are encouraged to register their LAVO Digital Lock after installation through the official LAVO website, mobile application or customer support team. Product registration enables faster warranty verification, improved service response, firmware update notifications and product safety communications.

Failure to register the product shall not, by itself, invalidate the Limited Warranty, provided that the customer is able to furnish valid proof of purchase and installation whenever requested by LAVO during the warranty claim process.

6. INTERPRETATION

The headings and clause titles contained in this document are provided solely for convenience and shall not affect the interpretation of these Terms and Conditions. Unless the context otherwise requires, words importing the singular shall include the plural and vice versa, words importing one gender shall include all genders, and references to persons shall include individuals, companies, partnerships, firms, trusts, governmental authorities and other legal entities.

In the event that any provision of this document is determined by a competent court to be invalid or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions, all of which shall continue to remain in full force and effect.

PART II – INSTALLATION POLICY

7. INSTALLATION SERVICES

7.1 Eligibility for Installation

Installation services provided by LAVO shall be available only for genuine LAVO Digital Lock products purchased through an Authorized Dealer, Authorized Distributor, Official Retail Store, Approved Builder Partner, Official E-commerce Partner or the Official LAVO Website within the territory of India. Products purchased through unauthorized sources, grey-market suppliers, second-hand marketplaces or sellers not recognized by LAVO shall not be eligible for complimentary installation services or warranty benefits under this policy.

7.2 Scheduling an Installation

Upon receipt of the product, the customer shall contact LAVO Customer Support to schedule an installation appointment. Installation requests may be registered through the official customer care number or email address notified by LAVO from time to time. At the time of scheduling, the customer may be required to provide the purchase invoice, product model, installation address, contact information and any additional details reasonably required for verification and appointment allocation.

Customer Care: +91 90052 19005

Email: support@lavoindia.com

7.3 Installation Timeline

LAVO shall make reasonable commercial efforts to complete installation within Two (2) to Five (5) Business Days from confirmation of the installation request. The stated timeline is indicative only and may vary depending upon technician availability, customer location, weather conditions, public holidays, transportation delays, local restrictions or any other operational circumstances beyond the reasonable control of LAVO.

Any delay arising from such circumstances shall not constitute a breach of these Terms and Conditions nor entitle the customer to claim compensation, damages or cancellation of the installation service.

7.4 Service Hours

Installation services shall ordinarily be available from Monday to Saturday between 10:00 A.M. and 6:00 P.M., excluding Sundays and officially declared Public Holidays.

LAVO reserves the right to revise its working hours, service schedules or operational procedures whenever reasonably necessary without prior notice.

7.5 Complimentary Installation

Eligible LAVO Digital Lock models shall include One (1) Complimentary Standard Installation Visit performed by an Authorized LAVO Service Technician.

The complimentary installation shall include:

• Verification of door compatibility.

• Installation of the Digital Lock.

• Product commissioning.

• Registration of fingerprints.

• Configuration of administrator and user PIN codes.

• Registration of RFID Cards (where applicable).

• Pairing with the Mobile Application (where applicable).

• Functional testing of the Digital Lock.

• Basic operational demonstration to the customer.

The complimentary installation shall not include carpentry work, civil modifications, electrical work, internet router configuration, door repairs, painting, polishing, structural alterations or any work falling outside the standard scope of installation.

7.6 Customer Site Readiness

The customer shall ensure that the installation site is fully prepared before the scheduled appointment.

The customer shall ensure that:

• The door has been completely installed.

• The door frame is properly aligned.

• All carpentry work has been completed.

• Polishing and painting have been completed.

• The door complies with the installation specifications prescribed by LAVO.

• The installation area is clean, safe and easily accessible.

• Adequate lighting and working space are available.

• Internet connectivity is available where Smart Features are to be configured.

• The customer or an authorized representative remains present during installation.

If installation cannot be completed because the site is not ready, the customer is unavailable, the door does not satisfy LAVO's installation specifications or any other customer-related reason prevents completion of the installation, the complimentary installation visit shall be deemed utilized and any subsequent visit may be chargeable in accordance with LAVO's prevailing service charges.

7.7 Priority Installation and Rescheduling

Customers requesting urgent installation, priority scheduling or repeated rescheduling of confirmed appointments may be required to pay additional service charges.

LAVO shall make reasonable efforts to accommodate such requests; however, appointment availability shall remain subject to technician schedules, service coverage and operational capacity.

7.8 Remote and Non-Serviceable Locations

Installation services are primarily available within locations covered by the LAVO Authorized Service Network.

Customers residing in remote, inaccessible or non-serviceable locations may be required to bear additional travelling, logistics, accommodation or transportation charges before installation can be scheduled.

LAVO reserves the right to determine whether such additional charges are applicable based upon the installation location.

7.9 Authorized Installation Requirement

To ensure safe operation, optimum performance and continued warranty eligibility, every LAVO Digital Lock should be installed exclusively by an Authorized LAVO Service Technician or an installation partner expressly approved by LAVO.

LAVO shall not be responsible for any defect, malfunction, damage, operational failure, property loss or personal injury arising directly or indirectly from installation, modification, dismantling or repair carried out by any individual or organization not authorized by LAVO.

Where inspection determines that a reported defect has resulted from unauthorized installation or modification, LAVO reserves the right to reject the warranty claim or treat the request as an Out-of-Warranty service.

7.10 Inspection Upon Delivery

Customers are advised to inspect the product and all accessories immediately upon receipt and before installation.

Any visible transit damage, shortage of accessories, manufacturing defect apparent upon delivery or discrepancy in the supplied product should be reported to LAVO or the Authorized Selling Partner within Seven (7) Calendar Days from the date of delivery.

Failure to notify LAVO within the prescribed period may result in such claims being declined unless otherwise required under applicable law.

7.11 Post-Installation Demonstration

Upon completion of installation, the Authorized LAVO Service Technician shall conduct a demonstration covering the normal operation of the product, including enrolment and deletion of users, administrator password management, fingerprint registration, RFID card registration (where applicable), emergency unlocking procedures, battery replacement, mobile application pairing and routine maintenance recommendations.

The customer is advised to carefully inspect the installed product and immediately report any visible defects or operational concerns before the technician leaves the premises.

Unless any defect is recorded during installation, the product shall be deemed to have been installed in satisfactory working condition.

7.12 Customer Acceptance

Following completion of installation and product demonstration, the customer or the customer's authorized representative may be requested to sign a service report or acknowledge completion through a digital confirmation process.

Such acknowledgement shall constitute confirmation that:

• the product has been installed correctly;

• the demonstration has been provided;

• the product was operational at the time of handover;

• all supplied accessories were received; and

• no visible installation defects were observed.

Such acknowledgement shall not prejudice the customer's rights under the Limited Warranty in respect of manufacturing defects that subsequently become apparent.

7.13 Relocation of Product

Where the customer requests removal of the installed Digital Lock and reinstallation at another property, door or location, such work shall be treated as a Chargeable Service.

LAVO shall not guarantee that a previously installed product can be successfully reinstalled without additional components, modifications or labour charges.

Any damage resulting from relocation shall be assessed separately and may not be covered under the Limited Warranty.

7.14 Safety During Installation

The customer shall ensure that the installation environment is safe and free from hazards that may endanger the Authorized Service Technician.

LAVO reserves the right to suspend, postpone or refuse installation where unsafe conditions exist, including unstable structures, exposed electrical wiring, hazardous materials or any circumstance likely to compromise the safety of its personnel.

PART III – LIMITED WARRANTY

8. LIMITED WARRANTY

8.1 Warranty Coverage

Subject to the terms, conditions, exclusions and limitations contained in this document, LAVO warrants that every genuine LAVO Digital Lock purchased through an Authorized Dealer, Authorized Distributor, Official Retail Partner, Builder Partner or Official Online Sales Channel within the territory of India shall be free from defects in material, manufacturing and workmanship under normal residential use for a period of Thirty-Six (36) Months commencing from the date of installation by an Authorized LAVO Service Technician.

This Limited Warranty applies only to defects that arise from the manufacturing process and which adversely affect the intended operation of the product during ordinary use in accordance with the User Manual, installation instructions and all operating guidelines issued by LAVO.

The Limited Warranty is intended solely to remedy manufacturing defects and shall not be interpreted as a product performance guarantee under every possible environmental or operating condition.

8.2 Commencement of Warranty

The warranty period shall commence from the actual installation date recorded by the Authorized LAVO Service Technician.

Where installation is delayed after purchase, the warranty shall nevertheless begin from the date on which installation is completed and documented by LAVO, provided that installation is carried out within a reasonable period after purchase. LAVO reserves the right to determine the commencement date where installation has been significantly delayed without reasonable justification.

8.3 Duration of Warranty

Unless specifically stated otherwise in writing, all eligible LAVO Digital Locks shall carry a Three (3) Year Limited Warranty covering eligible electronic and mechanical components against manufacturing defects.

Accessories or optional products supplied separately may carry different warranty periods depending upon their nature and shall be governed by their respective warranty documentation.

Consumable items including batteries, RFID cards, emergency keys, protective films and similar accessories are excluded unless a manufacturing defect is identified immediately upon delivery or installation.

8.4 Coverage of Electronic Components

During the applicable warranty period, LAVO shall repair or replace, at its sole discretion, any electronic component found to contain a manufacturing defect.

Electronic components covered under this Limited Warranty include, where applicable:

• Fingerprint Recognition Sensor

• Capacitive Touch Keypad

• Electronic Control Board (PCB)

• Internal Motor Assembly

• Display Unit

• Wi-Fi Communication Module

• Bluetooth Communication Module

• Voice Prompt Circuitry

• Internal Sensors

• Electronic Locking Mechanism

• Power Management Circuitry

• Factory-installed Electronic Assemblies

Coverage shall extend only to defects arising from manufacturing faults and shall not include failures resulting from misuse, accidental damage, environmental exposure, electrical abnormalities, battery leakage or any cause excluded elsewhere in this document.

8.5 Coverage of Mechanical Components

LAVO further warrants that the principal mechanical components supplied as part of the original Digital Lock package shall remain free from manufacturing defects throughout the applicable warranty period.

Mechanical components eligible for warranty consideration include:

• Main Handle Assembly

• Internal Gearbox

• Deadbolt Mechanism

• Latch Mechanism

• Mortise Lock Body

• Mechanical Transmission Components

• Factory-installed Springs

• Internal Moving Assemblies

Minor operational noises, cosmetic wear, gradual reduction in surface finish or ordinary wear associated with normal usage shall not constitute manufacturing defects.

8.6 Manufacturing Defects

For the purpose of this Limited Warranty, a Manufacturing Defect shall mean a defect existing at the time the product leaves the factory that results directly from deficiencies in materials, workmanship or assembly.

Examples of manufacturing defects may include, without limitation:

• Failure of the fingerprint sensor due to defective manufacturing.

• Internal motor failure under normal operating conditions.

• Failure of the locking mechanism due to manufacturing tolerance defects.

• Defective electronic circuitry.

• Internal component malfunction without evidence of misuse.

• Factory assembly defects preventing normal operation.

The determination of whether a reported issue constitutes a Manufacturing Defect shall rest solely with LAVO after inspection by its Authorized Service Team.

8.7 Repair or Replacement

Where a valid warranty claim is accepted, LAVO may, at its sole and absolute discretion:

• Repair the defective product.

• Replace the defective component.

• Replace the complete Digital Lock.

• Replace the product with another model of equivalent specifications and functionality where the original model has been discontinued or is no longer available.

The customer acknowledges that repair shall remain the preferred remedy wherever reasonably practicable.

Replacement shall not be construed as an admission that the original product was defective unless expressly confirmed by LAVO.

8.8 Equivalent Product Replacement

Where identical replacement products, colours or finishes are unavailable, LAVO reserves the right to provide a product having equivalent technical specifications, security level and functionality.

Minor differences in appearance, dimensions, finish, software version or accessories shall not entitle the customer to reject such replacement where the replacement product performs substantially the same intended functions.

8.9 Warranty on Repaired Products

Any component repaired or replaced under this Limited Warranty shall remain covered only for the unexpired balance of the original warranty period.

Repair or replacement of the product shall not extend, renew or restart the original warranty period.

8.10 Ownership of Replaced Parts

All defective parts or products replaced under this Limited Warranty shall immediately become the property of LAVO.

The customer shall return the defective component or product to the Authorized Service Technician whenever requested as part of the warranty replacement process. Failure to return the defective item may result in rejection of the warranty replacement or the customer being charged for the replacement component.

8.11 Product Inspection

Before approving any warranty claim, LAVO reserves the unrestricted right to inspect the product either at the customer's premises, at an Authorized Service Centre or at any facility designated by LAVO.

Customers may be requested to provide photographs, videos, purchase documents, installation records or any additional information reasonably necessary for technical evaluation.

LAVO reserves the right to reject any warranty claim where inspection is refused or where sufficient information is not provided to establish the existence of a manufacturing defect.

8.12 Service Timeline

LAVO shall make reasonable commercial efforts to complete warranty inspections, repairs or replacements within a reasonable period after verification of the warranty claim.

However, repair timelines may vary depending upon:

• Availability of spare parts.

• Product model.

• Nature of the reported defect.

• Transportation requirements.

• Service location.

• Force majeure events.

• Government restrictions.

• Any other circumstance beyond the reasonable control of LAVO.

No delay in repair or replacement shall automatically entitle the customer to claim refund, compensation, damages or replacement unless otherwise required under applicable law.

8.13 Warranty Documentation

Customers shall retain the original purchase invoice, installation confirmation and any warranty registration details throughout the warranty period.

Where the customer is unable to produce satisfactory proof of purchase or installation, LAVO reserves the right to determine warranty eligibility based upon available records or to treat the request as an Out-of-Warranty service.

8.14 Warranty Territory

This Limited Warranty is valid only for products installed and used within the Republic of India.

Products exported, permanently relocated or used outside India may not be eligible for warranty service unless expressly approved in writing by LAVO.

8.15 Final Determination

The determination of:

• Whether a defect is covered under warranty;

• Whether repair or replacement is appropriate;

• Whether a product has been misused;

• Whether environmental conditions caused the reported defect; and

• Whether any warranty exclusion applies,

shall be made solely by LAVO after technical evaluation. Such determination shall be based upon engineering findings, inspection reports, service history and supporting evidence available at the time of assessment.

The decision of LAVO regarding the technical evaluation of the product shall be final for the purpose of warranty administration

PART IV – WARRANTY EXCLUSIONS

9. WARRANTY EXCLUSIONS

9.1 General Exclusion

The Limited Warranty provided by LAVO is intended solely to cover defects arising from manufacturing faults in materials or workmanship under normal and intended use. It shall not be interpreted as an insurance policy against accidental damage, misuse, negligence, environmental conditions, unauthorized modifications, or any event beyond the reasonable control of LAVO.

Without limiting the generality of the foregoing, the following circumstances shall fall outside the scope of this Limited Warranty.

9.2 Damage Caused by Improper Installation

LAVO Digital Locks are precision-engineered security devices that require proper installation in accordance with the technical specifications prescribed by LAVO. Any malfunction, failure, or damage resulting directly or indirectly from installation carried out by any person or entity other than an Authorized LAVO Service Technician shall not be covered under this Limited Warranty.

Improper drilling, inaccurate alignment, incorrect door preparation, unsuitable fixing methods, improper wiring (where applicable), or installation on an incompatible door may adversely affect the product's operation and shall void warranty coverage to the extent such installation contributes to the reported defect.

9.3 Unauthorized Repair, Modification or Tampering

The warranty shall immediately cease to apply where the product has been dismantled, repaired, modified, altered, reprogrammed, or serviced by any individual or organization not expressly authorized by LAVO.

This exclusion includes, without limitation:

• Opening the electronic housing.

• Replacement of internal electronic components.

• Modification of firmware or software.

• Alteration of wiring or connectors.

• Replacement of mechanical assemblies with non-genuine parts.

• Installation of third-party accessories affecting product operation.

LAVO shall bear no responsibility for any defect arising after such unauthorized intervention.

9.4 Physical Damage

This Limited Warranty does not cover any form of physical damage caused after delivery of the product.

Examples include:

• Impact damage.

• Cracked or broken handles.

• Broken fingerprint sensors.

• Damaged touchscreens.

• Bent locking components.

• Broken key cylinders.

• Damage caused during transportation after delivery.

• Damage resulting from attempted forced entry or burglary.

• Damage caused by dropping the product before or during installation.

Physical evidence indicating accidental damage shall constitute sufficient grounds for rejection of a warranty claim relating to the affected components.

9.5 Cosmetic Deterioration

The Limited Warranty does not cover normal cosmetic changes that occur through ordinary use or environmental exposure.

This includes, but is not limited to:

• Scratches.

• Minor dents.

• Surface abrasions.

• Finger marks.

• Paint fading.

• Finish discoloration.

• Coating wear.

• Decorative trim deterioration.

• Loss of gloss.

• Minor colour variation between replacement parts and original components.

Cosmetic imperfections that do not materially affect the intended functionality or security performance of the product shall not constitute manufacturing defects.

9.6 Environmental Exposure

LAVO Digital Locks are designed for installation in environments consistent with the technical specifications provided by LAVO.

The warranty shall not apply where damage results from prolonged or excessive exposure to environmental conditions including:

• Direct rainfall.

• Flooding.

• Water seepage.

• High humidity.

• Salt-laden coastal environments.

• Corrosive industrial atmospheres.

• Chemical fumes.

• Direct sunlight beyond recommended operating conditions.

• Snow or ice accumulation.

• Extreme heat.

• Extreme cold.

• Dust accumulation beyond ordinary residential conditions.

Customers are responsible for selecting products appropriate for their installation environment.

9.7 Fire, Natural Disaster and Force Majeure

The warranty does not extend to damage arising directly or indirectly from events beyond the reasonable control of LAVO.

These include, without limitation:

• Fire.

• Lightning.

• Earthquake.

• Cyclone.

• Flood.

• Storm.

• Explosion.

• Civil unrest.

• Terrorist activity.

• War.

• Government action.

• Pandemic-related restrictions.

• Electrical grid failure.

• Other Force Majeure events.

Such occurrences fall outside the scope of manufacturing responsibility and shall therefore remain excluded from warranty coverage.

9.8 Battery Related Damage

The performance and longevity of electronic locking systems depend upon proper battery maintenance.

Accordingly, the Limited Warranty shall not cover defects or damage resulting from:

• Battery leakage.

• Corrosion caused by leaking batteries.

• Failure to replace batteries after receiving low-battery warnings.

• Use of expired batteries.

• Use of rechargeable batteries not approved by LAVO.

• Mixing batteries of different manufacturers.

• Mixing old and new batteries.

• Improper battery polarity.

• Inferior-quality batteries.

• Damage caused by battery explosion or swelling.

Customers are advised to use only premium alkaline batteries of the type specified in the User Manual and to replace all batteries simultaneously.

9.9 Improper Use

Warranty coverage shall not apply where the product has been used in a manner inconsistent with its intended purpose.

Examples include:

• Hanging excessive weight on door handles.

• Forcing the handle while the lock is engaged.

• Slamming the door repeatedly.

• Using the Digital Lock as a door stopper.

• Intentional misuse.

• Using the product as lifting or pulling equipment.

• Operating the lock contrary to the User Manual.

Damage resulting from such misuse shall remain the sole responsibility of the customer.

9.10 Door and Frame Defects

The Digital Lock forms only one component of the complete door assembly.

LAVO shall not be responsible for operational issues arising from:

• Door misalignment.

• Frame settlement.

• Loose hinges.

• Warped doors.

• Damaged door closers.

• Poor carpentry.

• Incorrect mortise preparation.

• Structural movement of the building.

• Door swelling due to moisture.

Where such conditions affect lock performance, corrective carpentry shall be carried out by the customer before warranty service can proceed.

9.11 Use of Non-Genuine Components

Warranty coverage shall not apply where non-genuine parts or accessories have been installed or used in conjunction with the product in a manner that contributes to the reported defect.

This includes:

• Non-original mortise locks.

• Third-party electronic modules.

• Non-approved Wi-Fi gateways.

• Aftermarket adapters.

• Modified handles.

• Duplicate electronic accessories not approved by LAVO.

9.12 Software and Connectivity Limitations

LAVO Smart Locks rely upon mobile operating systems, internet connectivity, wireless communication protocols, cloud infrastructure and third-party services.

Accordingly, the warranty shall not cover:

• Temporary server outages.

• Internet service interruptions.

• Router configuration issues.

• Weak Wi-Fi signals.

• Bluetooth interference.

• Mobile operating system incompatibility.

• Third-party application conflicts.

• Changes introduced by Apple, Google or other software providers.

• Service interruptions caused by telecommunications providers.

LAVO shall make reasonable efforts to maintain software functionality but cannot guarantee uninterrupted operation of external networks or services beyond its control.

9.13 Commercial Misuse

Unless expressly specified for commercial use, products designed primarily for residential applications shall not be covered for failures resulting from unusually high-frequency usage in hotels, hostels, offices, factories, educational institutions, hospitals or other commercial premises.

Where commercial installation is intended, customers should consult LAVO regarding suitable products and applicable commercial warranty terms.

9.14 Failure to Maintain the Product

Routine maintenance forms an essential part of product ownership.

The warranty shall not apply where the customer has failed to perform reasonable maintenance including:

• Battery replacement.

• Periodic cleaning.

• Removal of dust accumulation.

• Lubrication where recommended.

• Tightening of accessible fasteners where specified.

• Protection against excessive moisture.

Neglect of basic maintenance obligations may contribute to product failure and invalidate warranty coverage for the affected components.

9.15 Loss, Theft or Damage of Mechanical Keys, RFID Cards and Other Access Credentials

The Limited Warranty shall not extend to the loss, theft, misplacement or accidental damage of any mechanical emergency key, RFID card, NFC card, access tag or any other access credential supplied with the product. These accessories are issued to the customer upon installation and shall thereafter remain the sole responsibility of the customer.

LAVO shall not be liable for any inconvenience, security risks or consequential losses arising from the loss or unauthorized use of such accessories.

Replacement of lost or damaged mechanical keys, RFID cards or other access accessories shall be provided, where available, only upon verification of ownership and payment of the applicable charges. Such replacements shall not be treated as warranty claims.

9.16 Forgotten Credentials and Customer Configuration

The Limited Warranty shall not cover service requests arising solely from:

• Forgotten Administrator Passwords.

• Forgotten PIN Codes.

• Forgotten Mobile Application Credentials.

• Deleted Fingerprints.

• Deleted RFID Cards.

• Deleted User Profiles.

• Incorrect User Configuration.

• Factory Reset performed by the customer.

• Customer lockout due to incorrect settings.

Where recovery or reconfiguration requires technical assistance or an on-site visit, LAVO reserves the right to levy applicable service charges.

9.17 Damage During Renovation or Relocation

The warranty shall not cover damage caused during house shifting, transportation after installation, renovation work, interior decoration, construction activities or relocation of the Digital Lock from one door to another.

9.18 Damage Caused by Insects, Rodents or Animals

Damage caused directly or indirectly by insects, termites, rodents, reptiles, birds, pets or other animals shall not be covered under this Limited Warranty.

9.19 Pressure Washer and High-Pressure Cleaning

Damage resulting from pressure washing, steam cleaning, high-pressure water jets or similar cleaning methods shall be excluded from warranty coverage.

9.20 Marine or High Salinity Environments

Unless specifically designed and marketed for such applications, products installed in coastal, marine or high-salinity environments may experience accelerated corrosion and finish deterioration.

Such environmental deterioration shall not constitute a manufacturing defect.

9.21 Third-Party Smart Home Integration

LAVO shall not be responsible for operational issues arising from integration with third-party smart home ecosystems, automation platforms or voice assistants that are not officially supported by LAVO.

9.22 Break-Open and Emergency Locksmith Services

Charges incurred for emergency opening, locksmith services, forced entry, drilling, break-open procedures or any damage caused while attempting to regain access to the premises shall not be reimbursed or covered under this Limited Warranty.

9.23 Normal Battery Consumption

Battery life varies depending upon usage frequency, environmental conditions, battery quality, wireless connectivity and enabled smart features.

Normal battery consumption shall not constitute a manufacturing defect and is therefore excluded from warranty coverage.

9.24 Final Determination of Exclusions

Where a warranty claim is submitted, LAVO shall conduct a technical assessment based upon inspection findings, product history, service records and supporting evidence.

If the assessment concludes that the reported defect falls within any exclusion contained in this Section, LAVO reserves the right to reject the warranty claim or offer repair or replacement on a chargeable basis.

PART V – SMART FEATURES, MOBILE APPLICATION & SOFTWARE POLICY

10. SMART FEATURES AND DIGITAL SERVICES

10.1 Scope of Smart Features

Certain LAVO Digital Lock models are equipped with advanced electronic features designed to enhance convenience, accessibility and security. Depending upon the product model purchased, these features may include fingerprint authentication, PIN code access, RFID card access, Bluetooth connectivity, Wi-Fi connectivity, mobile application control, remote unlocking, temporary password generation, user management, activity logs, notification services, firmware updates and other smart functionalities.

The availability of specific features varies from model to model. Customers are advised to verify the features applicable to their purchased model before installation. Marketing materials, demonstrations or product comparisons shall not be interpreted as confirming the availability of features not specifically included with the purchased model.

10.2 Mobile Application Compatibility

Where applicable, LAVO Digital Locks may be operated using an officially supported mobile application. Customers acknowledge that the performance of the mobile application depends upon compatibility with the customer's smartphone, operating system, wireless network, internet connectivity and other third-party technologies that are not owned or controlled by LAVO.

LAVO shall use reasonable efforts to maintain compatibility with commonly supported versions of Android and iOS operating systems. However, LAVO does not guarantee uninterrupted compatibility with all mobile devices, operating system versions or future software updates released by third-party manufacturers.

10.3 Internet Connectivity

Certain Smart Features require a stable internet connection and, where applicable, a compatible Wi-Fi Gateway approved by LAVO.

The customer acknowledges that the performance of remote access features depends upon internet services provided by independent Internet Service Providers (ISPs). LAVO shall not be responsible for delays, interruptions, restricted functionality or inability to access Smart Features caused by internet outages, poor network coverage, router failures, firewall restrictions, service provider maintenance or any other connectivity issue beyond the reasonable control of LAVO.

10.4 Bluetooth and Wireless Communication

Bluetooth communication is intended for short-range operation and may be affected by environmental conditions, building materials, electromagnetic interference, distance between devices and other wireless equipment operating nearby.

Similarly, Wi-Fi performance may vary depending upon signal strength, router placement, network congestion, internet bandwidth and environmental interference.

Customers acknowledge that such variations are inherent to wireless communication technology and shall not constitute manufacturing defects or grounds for warranty claims.

10.5 Firmware Updates

From time to time, LAVO may release firmware updates intended to improve product security, functionality, stability or compatibility with supported devices and services.

Firmware updates may be installed automatically or may require customer approval depending upon the product model and application settings.

Customers are encouraged to install official firmware updates promptly in order to benefit from security improvements, bug fixes and enhanced product performance.

Failure to install recommended firmware updates may affect certain Smart Features or compatibility with future software releases.

10.6 Software Improvements

LAVO continually invests in research and development to improve its software platforms and digital services. Accordingly, the appearance, layout, functionality, menus, settings and available features of the mobile application or associated software may be modified, improved, replaced or discontinued without prior notice where reasonably necessary.

Such software updates shall not be construed as reducing the value of the purchased product merely because interface elements, workflows or feature availability have changed over time.

10.7 Third-Party Services and Smart Home Integration

Certain LAVO Digital Lock models may integrate with third-party platforms, cloud infrastructure, Smart Home ecosystems or communication services.

LAVO shall not be responsible for interruptions, changes, suspension or discontinuation of any third-party service, platform or integration over which LAVO has no operational control.

LAVO does not guarantee compatibility with third-party voice assistants, home automation systems, IoT platforms or applications unless expressly stated by LAVO. Any malfunction arising due to changes, updates or discontinuation of third-party software, APIs or cloud services shall not constitute a manufacturing defect under this Limited Warranty.

10.8 Customer Account Security

Where a customer creates an online account or mobile application account in connection with a LAVO Digital Lock, the customer shall remain solely responsible for maintaining the confidentiality of account credentials, passwords, verification codes and authentication methods.

LAVO shall not be liable for any loss, unauthorized access or security incident resulting from the customer's failure to protect account credentials or from sharing such credentials with third parties.

Customers are advised to use strong passwords, enable available security features and immediately update their credentials if unauthorized access is suspected.

10.9 User Configuration

The customer is solely responsible for the proper configuration and management of all user credentials registered on the Digital Lock, including administrator accounts, fingerprints, PIN codes, RFID cards, temporary passwords and user permissions.

LAVO shall not be responsible for lockouts, operational issues or security concerns resulting from:

• Forgotten administrator passwords.

• Forgotten PIN codes.

• Forgotten Smart Life or mobile application login credentials.

• Accidental deletion of fingerprints.

• Accidental deletion of RFID cards.

• Deletion of user profiles.

• Improper configuration performed by the customer.

• Unauthorized changes made to user settings.

• Factory reset performed by the customer.

Where technical assistance is required to restore, reset or reconfigure user credentials after customer error, such assistance may be treated as a chargeable service in accordance with LAVO's prevailing service policy.

10.10 Cloud Services

Certain Smart Features may rely upon cloud-based infrastructure for synchronization, notifications, activity logs and remote access.

While LAVO shall make reasonable efforts to ensure reliable cloud services, temporary interruptions may occur due to scheduled maintenance, technical upgrades, server outages, cybersecurity measures or circumstances beyond the reasonable control of LAVO.

Temporary interruption of cloud services shall not constitute a manufacturing defect and shall not entitle the customer to replacement, refund or compensation.

10.11 Data Privacy

LAVO respects the privacy of its customers and is committed to handling personal information responsibly.

Information collected through the mobile application or connected services shall be used solely for purposes including product registration, warranty verification, technical support, firmware updates, service scheduling, quality improvement and compliance with applicable legal obligations.

LAVO shall implement reasonable administrative, technical and organizational safeguards to protect customer information against unauthorized access, disclosure or misuse. However, no internet-based service can guarantee absolute security, and LAVO shall not be liable for cybersecurity incidents arising from circumstances beyond its reasonable control.

10.12 Cybersecurity

Customers are responsible for maintaining the security of their home network, Wi-Fi router, smartphones and other devices connected to the Digital Lock.

LAVO shall not be responsible for security incidents arising from weak passwords, compromised home networks, malware, unauthorized access to customer devices or any cybersecurity event originating outside the LAVO product itself.

10.13 Software Warranty

The Limited Warranty covers only manufacturing defects affecting the hardware supplied with the product.

The warranty does not guarantee uninterrupted operation of mobile applications, cloud platforms, software services or third-party integrations.

Software issues shall be addressed through updates, patches or corrective measures where reasonably practicable. The release schedule, content and availability of such updates shall remain solely at the discretion of LAVO.

10.14 Reservation of Rights

LAVO reserves the right to modify, enhance, suspend or discontinue any software feature, cloud service or digital functionality where such action is necessary to improve security, comply with legal requirements, respond to technological developments or maintain the integrity of its digital ecosystem.

Such modifications shall not entitle the customer to replacement, refund or compensation, provided that the core functionality of the purchased Digital Lock continues to operate substantially as intended.

PART VI – REPAIR, REPLACEMENT & OUT-OF-WARRANTY SERVICE POLICY

11. WARRANTY CLAIM PROCEDURE

11.1 Initiating a Warranty Claim

If a customer believes that a LAVO Digital Lock has developed a defect during the applicable Warranty Period, the customer shall promptly contact LAVO Customer Support through the official communication channels notified by the Company.

Upon receipt of the service request, LAVO may require the customer to provide the purchase invoice, installation details, product model, photographs, videos or any additional information necessary for preliminary technical assessment.

Submission of a warranty request shall not automatically constitute acceptance of a warranty claim. Every claim shall remain subject to inspection and technical verification by LAVO.

11.2 Inspection of Product

LAVO reserves the right to inspect the reported product either remotely or through an Authorized Service Technician before approving any warranty claim.

The inspection shall determine:

• Whether the reported issue is genuine.

• Whether the defect is covered under this Limited Warranty.

• Whether the issue has resulted from a manufacturing defect.

• Whether any warranty exclusion applies.

• Whether repair or replacement is the appropriate remedy.

The findings of such inspection shall form the basis for determining warranty eligibility.

12. REPAIR POLICY

12.1 Preferred Remedy

Where a valid Manufacturing Defect is confirmed, LAVO shall endeavour, wherever reasonably practicable, to repair the defective product rather than replace it.

Repair shall remain the preferred remedy where the defect can be rectified without affecting the safety, reliability or intended functionality of the product.

The decision whether to repair or replace the product shall rest solely with LAVO based upon technical evaluation, availability of spare parts and service feasibility.

12.2 Genuine Spare Parts

All repairs carried out by LAVO shall be performed exclusively using genuine LAVO replacement parts approved by the Company.

Customers acknowledge that use of genuine components is essential to maintain the safety, reliability and performance of the Digital Lock.

LAVO shall not be responsible for defects arising from counterfeit, refurbished or third-party components installed by unauthorized persons.

12.3 Repair Timeline

LAVO shall make commercially reasonable efforts to complete repairs within a reasonable period after verification of the warranty claim.

Repair timelines may vary depending upon:

• Nature of the defect.

• Availability of spare parts.

• Transportation.

• Customer location.

• Product model.

• Force Majeure events.

• Circumstances beyond the reasonable control of LAVO.

Accordingly, LAVO shall not be liable for delays arising from such circumstances.

13. REPLACEMENT POLICY

13.1 Replacement of Components

Where repair is not technically feasible or commercially reasonable, LAVO may replace the defective component with a new or refurbished genuine LAVO component having equivalent performance and specifications.

Replacement of a component shall not entitle the customer to replacement of the complete Digital Lock unless LAVO determines that complete replacement is necessary.

13.2 Replacement of Complete Product

Where complete product replacement is approved, LAVO may provide:

• The same model.

• An equivalent model.

• A technically upgraded model having substantially similar specifications if the original model has been discontinued.

Minor differences in colour, finish, software version, accessories or packaging shall not constitute grounds for rejection of the replacement product.

13.3 Ownership of Replaced Parts

Any component or complete product replaced by LAVO under warranty shall immediately become the property of LAVO.

The customer shall return the defective component or product to the Authorized Service Technician at the time of replacement.

Failure to return the defective item may result in cancellation of the replacement request or recovery of the applicable replacement cost.

13.4 Warranty on Replaced Components

Any component or spare part replaced by LAVO, whether under warranty or as part of a chargeable repair, shall carry a Limited Service Warranty of Three (3) Months from the date of replacement.

This Limited Service Warranty shall apply exclusively to the specific component replaced and shall cover only Manufacturing Defects affecting that replacement component.

The Three (3) Month Service Warranty shall not:

• Extend the original warranty period.

• Restart the warranty period.

• Apply to components not replaced.

• Create a fresh warranty for the complete Digital Lock.

Only the replaced component shall be eligible under this Service Warranty.

14. REVISIT POLICY

14.1 Complimentary Revisit

Following replacement of any component or complete Digital Lock, LAVO shall provide one (1) complimentary revisit for issues directly related to the replaced component or workmanship of the repair.

Such revisit shall be available only if the service request is reported within Ten (10) Calendar Days from the date of completion of the replacement.

14.2 Scope of Complimentary Revisit

The complimentary revisit shall apply only where the reported issue is directly attributable to:

• The replaced component.

• Installation of the replaced component.

• Workmanship of the repair performed by LAVO.

• An operational issue arising immediately from the completed repair.

If inspection determines that the reported issue is unrelated to the replaced component, arises from misuse, accidental damage, environmental conditions or any Warranty Exclusion, the revisit shall be treated as a fresh service request and may attract applicable charges.

14.3 Requests After Ten Days

Any request received after expiry of the Ten (10) Day Revisit Period shall be governed by LAVO's prevailing service policy.

Where the product is outside its applicable Warranty Period, inspection charges, technician visit charges, labour charges and replacement part charges shall be payable by the customer irrespective of any previous repair or replacement.

15. OUT-OF-WARRANTY SERVICE

15.1 Chargeable Services

Upon expiry of the applicable Warranty Period, all services provided by LAVO shall be chargeable.

This includes, without limitation:

• Technician Visit Charges.

• Inspection Charges.

• Diagnosis Charges.

• Labour Charges.

• Installation.

• Reinstallation.

• Product Relocation.

• Lock Shifting.

• Software Configuration.

• Firmware Assistance.

• Replacement of Electronic Components.

• Replacement of Mechanical Components.

• Batteries.

• RFID Cards.

• NFC Cards.

• Mechanical Emergency Keys.

• Smart Gateway Devices.

• Accessories.

• Emergency Opening Services.

• Demonstration Visits.

• Reconfiguration of User Credentials.

• Factory Reset Assistance.

• Any other service requested by the customer.

Applicable charges shall be communicated before commencement of work.

15.2 Customer Approval

No chargeable repair shall be undertaken unless the customer has been informed of the estimated charges and has approved the proposed repair.

Where the customer declines the repair after inspection has been completed, LAVO reserves the right to recover applicable inspection or technician visit charges.

15.3 Spare Parts Availability

LAVO shall make commercially reasonable efforts to maintain adequate inventory of genuine spare parts for its Digital Lock products.

However, owing to technological advancements, product discontinuation, supply chain constraints or other commercial factors, certain components may become unavailable after a reasonable period.

Where identical spare parts are unavailable, LAVO may offer an equivalent genuine component or recommend replacement of the complete product at the prevailing charges.

15.4 Service Charges

All chargeable services shall be billed in accordance with LAVO's service rates prevailing on the date the service request is accepted.

LAVO reserves the right to revise service charges, labour charges, inspection fees, travel charges and spare part prices from time to time without prior notice.

15.5 Refusal of Chargeable Repair

Where a customer declines a recommended chargeable repair after inspection, LAVO shall have no further obligation to repair, replace or service the product in relation to the reported defect unless a fresh service request is raised.

15.6 Service Refusal

LAVO reserves the right to refuse or suspend service where:

• The product is counterfeit or not a genuine LAVO product.

• The customer behaves in an abusive, threatening or unsafe manner.

• The premises are unsafe for technicians.

• Access to the product is denied.

• Required approvals are withheld.

• Applicable service charges are refused after approval.

Such refusal shall not constitute a breach of these Terms and Conditions.

Continuing directly.

PART VII – CUSTOMER RESPONSIBILITIES, LIMITATION OF LIABILITY & GENERAL DISCLAIMERS

16. CUSTOMER RESPONSIBILITIES

16.1 Proper Use of the Product

The customer shall operate the LAVO Digital Lock strictly in accordance with the User Manual, installation instructions and operating guidelines issued by LAVO from time to time.

The customer acknowledges that the Digital Lock is a precision electronic security device and must be handled with reasonable care.

Any damage, malfunction or reduction in product performance resulting from misuse, negligence, abuse or operation contrary to the prescribed instructions shall remain the sole responsibility of the customer and shall not be covered under this Limited Warranty.

16.2 Routine Maintenance

To ensure reliable operation, the customer shall periodically inspect and maintain the Digital Lock in accordance with LAVO's recommendations.

This includes:

• Replacing batteries immediately upon receiving a low-battery warning.

• Using only recommended battery types.

• Keeping the product clean and dry.

• Avoiding harsh chemicals or abrasive cleaning materials.

• Ensuring that the door and frame remain properly aligned.

• Protecting the lock from prolonged exposure to moisture or corrosive substances.

Failure to perform reasonable maintenance may adversely affect product performance and may result in warranty claims being declined where the reported issue is attributable to inadequate maintenance.

16.3 Protection of Access Credentials

The customer shall remain solely responsible for safeguarding all access credentials associated with the Digital Lock including:

• Administrator Passwords.

• User PIN Codes.

• Fingerprints.

• RFID Cards.

• NFC Cards.

• Mobile Application Accounts.

• Temporary Passwords.

• Emergency Mechanical Keys.

LAVO shall not be liable for any loss, unauthorized access or security incident resulting from failure to protect such credentials or from voluntarily sharing them with third parties.

16.4 Change of Ownership

Where ownership or possession of the premises in which the Digital Lock is installed is transferred to another person, the customer shall ensure that all user credentials, administrator privileges, fingerprints, RFID cards and access permissions are removed before handing over the property.

LAVO shall not be responsible for unauthorized access resulting from failure to delete users or restore factory settings prior to transfer of ownership.

16.5 Customer Cooperation

The customer shall provide reasonable access to the installed product whenever inspection, diagnosis, repair or replacement is required.

Failure to cooperate with Authorized Service Technicians or refusal to permit inspection may result in delay or rejection of the service request.

17. LIMITATION OF LIABILITY

17.1 Scope of Liability

Except as expressly provided under this Limited Warranty and to the maximum extent permitted by applicable law, LAVO's obligations shall be limited solely to repair or replacement of defective products or components in accordance with this document.

17.2 Maximum Liability

Under no circumstances shall the total liability of LAVO arising out of or in connection with the purchase, installation, use, repair or replacement of any Digital Lock exceed the original purchase price actually paid by the customer for the affected product.

17.3 Consequential Loss

LAVO shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss including but not limited to:

• Loss of business.

• Loss of profits.

• Loss of rental income.

• Business interruption.

• Loss of goodwill.

• Loss of data.

• Hotel or accommodation expenses.

• Travel expenses.

• Delay in access to premises.

• Loss of business opportunities.

• Any other consequential financial loss.

17.4 Theft, Burglary and Security Disclaimer

LAVO Digital Locks are designed to enhance the security of residential and commercial premises.

However, no locking system can guarantee absolute protection against unauthorized entry, burglary, theft, vandalism or criminal activity.

The customer acknowledges that the overall security of any premises depends upon several factors including:

• Door quality.

• Door frame strength.

• Installation quality.

• Building structure.

• Surveillance systems.

• User practices.

• Environmental conditions.

Accordingly, LAVO shall not be liable for theft, burglary, attempted burglary, loss of valuables, property damage or any consequential loss arising from unauthorized entry except where liability cannot legally be excluded under applicable law.

17.5 Delay in Service

While LAVO shall make commercially reasonable efforts to provide timely installation, inspection, repair and replacement services, the Company shall not be liable for delays caused by:

• Shortage of spare parts.

• Transportation disruptions.

• Natural disasters.

• Labour shortages.

• Government restrictions.

• Public holidays.

• Force Majeure events.

• Circumstances beyond the reasonable control of LAVO.

17.6 Third-Party Products and Services

LAVO shall not be responsible for the performance, compatibility or reliability of any third-party products or services used in conjunction with the Digital Lock including:

• Wi-Fi Routers.

• Internet Service Providers.

• Smart Home Devices.

• Voice Assistants.

• Mobile Phones.

• Electrical Systems.

• Third-party Gateways.

• Third-party Mobile Applications.

18. FORCE MAJEURE

LAVO shall not be considered in breach of these Terms and Conditions nor liable for any delay or failure in performing its obligations where such delay or failure results directly or indirectly from events beyond its reasonable control.

Such events include, without limitation:

• Earthquake.

• Flood.

• Fire.

• Cyclone.

• Storm.

• Lightning.

• Pandemic.

• Epidemic.

• War.

• Terrorism.

• Civil Disturbance.

• Government Orders.

• Transportation Failure.

• Power Failure.

• Material Shortages.

• Communication Network Failure.

• Any other Force Majeure event.

During the continuation of such events, LAVO's obligations shall remain suspended to the extent affected.

19. DISCLAIMER

The customer acknowledges that this Limited Warranty constitutes the complete warranty provided by LAVO in respect of its Digital Lock products.

Except as expressly stated herein, LAVO makes no other warranties, representations or guarantees, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the fullest extent permitted by applicable law.

No dealer, distributor, retailer, installer, contractor or other person shall have authority to modify, extend or waive any provision of this Limited Warranty unless expressly approved in writing by LAVO.

Any statement, promise or assurance made by any person inconsistent with this document shall not be binding upon LAVO.

PART VIII – CLAIM PROCEDURE, CUSTOMER SUPPORT & LEGAL PROVISIONS

20. WARRANTY CLAIM PROCEDURE

20.1 Reporting a Service Request

Customers believing that a Manufacturing Defect has arisen during the Warranty Period shall promptly notify LAVO Customer Support through the official communication channels.

Upon receipt of the request, LAVO may register a service ticket and assign a unique reference number for future correspondence.

20.2 Documents Required

Customers may be required to provide:

• Original Purchase Invoice.

• Installation Report.

• Product Model.

• Product Photographs.

• Videos of the Reported Issue.

• Installation Address.

• Identity Verification where reasonably required.

• Any other information necessary for technical evaluation.

Failure to provide sufficient information may delay processing of the claim or result in the request being treated as an Out-of-Warranty service.

20.3 Technical Assessment

LAVO may initially diagnose the issue remotely through telephone, email or video call.

Where remote diagnosis is insufficient, an Authorized Service Technician may be assigned to inspect the product.

The customer shall provide reasonable access to the installed product.

20.4 Approval or Rejection of Claim

Following inspection, LAVO shall determine whether the reported issue qualifies under this Limited Warranty.

Where covered, repair or replacement shall be provided in accordance with this document.

Where excluded, the customer shall be informed of the applicable service charges before commencement of work.

The technical findings of LAVO shall form the basis of the warranty decision.

21. DEAD ON ARRIVAL (DOA) POLICY

21.1 Definition

A product shall be considered Dead on Arrival (DOA) only where a genuine Manufacturing Defect prevents the product from functioning immediately upon installation by an Authorized LAVO Service Technician.

DOA shall not include customer misconfiguration, discharged batteries, incompatible doors, transportation damage after delivery or improper handling.

21.2 Inspection

Every DOA request shall remain subject to technical verification by LAVO.

Where a genuine Manufacturing Defect is confirmed, LAVO may repair or replace the product at its sole discretion.

21.3 Reporting Timeline

Customers are advised to report any operational issue immediately after installation.

Delay in reporting may affect LAVO's ability to determine whether the issue qualifies as a DOA case.

22. CUSTOMER SUPPORT

For installation requests, warranty assistance, repairs or technical support, customers may contact:

Customer Care

+91 90052 19005

Email

support@lavoindia.com

Customer Support shall operate during the official business hours notified by LAVO.

23. PRIVACY

LAVO respects the privacy of its customers.

Information collected during product registration, installation, warranty verification and after-sales service shall be used solely for:

• Product Registration.

• Warranty Administration.

• Technical Support.

• Service Scheduling.

• Firmware Updates.

• Quality Improvement.

• Legal Compliance.

LAVO shall not sell customer information to unrelated third parties.

Information may be shared with Authorized Service Partners, logistics providers or regulatory authorities where reasonably necessary.

24. AMENDMENTS

LAVO reserves the right to amend, revise or withdraw these Terms & Conditions, wholly or partially, at any time where reasonably necessary for legal, technical or commercial reasons.

The latest version published by LAVO shall supersede all previous versions.

25. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Nothing contained herein shall affect any statutory rights available under applicable consumer protection legislation.

26. JURISDICTION

Any dispute arising out of or relating to the purchase, installation, warranty, repair, replacement or use of a LAVO Digital Lock shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the location of the Registered Office of LAVO, unless otherwise required by applicable law.

27. SEVERABILITY

If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

28. ENTIRE AGREEMENT

This document constitutes the complete and exclusive agreement governing the installation, warranty, servicing and after-sales support of LAVO Digital Locks.

No oral statement, marketing material, sales representation or assurance given by any dealer, distributor, retailer, installer or third party shall modify or override these Terms unless expressly approved in writing by LAVO.

29. ACCEPTANCE OF TERMS

By purchasing, installing or using a LAVO Digital Lock, the customer confirms that they have carefully read, understood and voluntarily accepted this Installation Policy, Limited Warranty and Terms & Conditions in their entirety.

CONTACT INFORMATION

LAVO DIGITAL LOCKS

Customer Care: +91 90052 19005

Email:support@lavoindia.com